FAQ
What types of products do you offer in your shop?
We specialize in beautifully crafted, handmade items. Our collection includes unique hand-painted tables and exquisite lights made from genuine brass and copper, all crafted with care in Marrakech, Morocco.
How long does it take to receive a product after placing an order?
Our products take up to 15 days for processing, as each item is handcrafted with meticulous attention to detail. After processing, shipping typically takes an additional 15 days at most. We ensure that each product reaches you in perfect condition.
Is it possible to expedite shipping for an urgent order?
Yes, we offer expedited shipping options for urgent orders. If you require fast shipping, please contact us directly to discuss your needs, and we will do our best to accommodate your request.
Are the tables and lights customizable?
Absolutely! We take pride in creating products that meet your specific preferences. If you have a particular design or color scheme in mind for our hand-painted tables or brass and copper lights, please reach out to us. We’re happy to customize your order.
How are your products packaged for shipping?
We prioritize the safety and integrity of our products during shipping. Each item is securely packaged with appropriate materials to ensure it arrives in the same impeccable condition it left our workshop.
Do you ship internationally?
Yes, we offer international shipping to bring a piece of Marrakech’s artisanal beauty to your doorstep, no matter where you are in the world.
What is your return policy?
We strive for complete customer satisfaction. If you’re not entirely happy with your purchase, please contact us within a specified period for a return or exchange. For more details, please refer to our return policy on our website.
